Human Resource is focused on activities relating to employees. These activities normally include recruiting and hiring of new employees, orientation and training of current employees, employee benefits and retention. In smaller companies this role may be integrated into other roles. Larger merchants would generally have dedicated personnel.


For most organisations, including merchants and their suppliers, the human resources department is responsible for:
  • Job recruitment, selection and promotion
  • Promoting career development and training
  • Developing employee benefits and wellness programmes
  • Enforcing personnel policies
  • Induction processes for new employees
  • Guidance regarding disciplinary actions
  • Primary contact for accidents within the workplace.
Due to the many areas of human resource, it is common for people working in this career to have an expertise in one or more areas. A few specialist roles relating to HR include:

  • HR assistant
  • HR manager
  • HR officer
  • Recruiter
  • Training and development manager
  • Employment services manager
  • Benefits counsellor
  • Payroll

To find out how to start your career and where a career in HR can take you click the tabs below.

Listen to their story

‘Before I joined Travis Perkins all I had was GCSE’s and A levels, also a few NVQs. I knew nothing about the building trade at all. I think continuing your education within the industry that you’re interested in really helps. Its more hands on, you get more interested in it and it’s not just sitting and staring at a book.’ – Victoria Fiddies


  • Human resources is the name of the department that serve the needs of the people working for a company. In order for a company to succeed, HR is required to provide the processes, information and training to support the staff.
  • No you don’t need a degree to work in this job sector. Many start their careers in HR through an apprenticeship and work their way up through the career ladder that way. However, a degree can help you progress quicker due to the knowledge you have learnt.
  • The salary varies by your job role and whether or not you specialise in a certain area. However the average wage for those working in HR is £24,435.
  • Yes there is! There is a variety of career paths, with lots of different things to learn. You can start off as a HR Officer and progress to Human resource Manager, to human resource advisor and all the way up to director level. Many people report that they have high job satisfaction from this career, due to the amount of opportunities.