For most organisations, including merchants and their suppliers, the IT department is responsible for:
Respond to requests for hardware and software
Logging problems and fixes
Repair software on the company systems
Monitor IT performance
Improve the IT performance of the company.
To find out how to start your career and where a career in IT can take you click the tabs below.
Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in the business.
Average salary (a year) - £15,000 to £26,000
Typical hours (a week) - 35 to 39
You can get into this job through:
You could take a college course in computing or IT support, like a:
you may need:
You could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship. you'll usually need:
The Building Materials Industry are great supporters of apprenticeships.
To view apprenticeship vacancies click here
You could get started as a trainee technician and do qualifications while you work. You'll need some IT skills to get a trainee job.
Ideally you'll need knowledge or experience in the following:
Your day-to-day tasks may include:
There are many training courses within the industry to help you build your career. such as:
“ I wasn’t the brightest spark at school by no means. Didn’t achieve what I could have if I had put the effort in to my GCSE’s etc. I applied for a MKM apprenticeship and thought ‘let’s see what happens’. Nine years later I’m still here! It’s way over and above what I expected it to be and a lot more glamourous than what people give it credit for. - Glenn Paddison”