College

You could take a college course in computing or IT support, like a:

• Level 2 Certificate in ICT Systems Support
• level 3 Diploma in ICT Professional Competence

you may need:

• 2 or more GCSEs at grades 9 to 3 (A* to D)for a level 2 course
• 4 or 5 GCSEs at grades 9 to 4 (A*to C) for a level 3 course.
  
  

Apprenticeship

You could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship. you'll usually need:

• some GCSEs, usually including English and maths, for an intermediate apprenticeship
• 5 GCSEs at grades 9 to 4 (A* to C), usually including English and maths, for an advanced apprenticeship.

The Building Materials Industry are great supporters of apprenticeships.
To view apprenticeship vacancies click here

Work

You could get started as a trainee technician and do qualifications while you work. You'll need some IT skills to get a trainee job.

Ideally you'll need knowledge or experience in the following:

• the ability to work well with others
• excellent verbal communication skills
• analytical thinking skills
• to be thorough and pay attention to detail
• customer service skills
• to be flexible and open to change
• the ability to accept criticism and work well under pressure
• the ability to use your judgement and make decisions
• You will be expected to know how to use a computer and tools to benefit this job
• Strong IT Skills

Your day-to-day tasks may include:

• Responding to incoming calls into the helpdesk
• Aim to fix all calls
• Customer updates and call management
• Helpdesk information population and maintenance
• Product and industry change investigation and communication
• Continued development and training
• Ensure communication methods are correct
• Make sure escalation processes are followed
• Supplier/ contractor liaison for issues and version updates
• Attend team meetings
• Follow lead logging for any customer / prospect leads generated
• Call escalation within escalation procedures
• Perform remote installations and migrations when required
• Data population and maintenance